Job Vacancy - Online Customer Service
Job Responsibilities :
- Deal with customer via Whatsapp, Shopee chat, Lazada chat, phone call & email.
- Respond promptly to customer inquiries, handle and resolve customer complaints.
- Create ticket for each customer complain, return, refund, exchange and etc.
- To learn and to understand all of our products.
- Preparing invoice or quotation when customer request.
- Follow up the shipping progress if parcel is not delivered to customer.
- To claim parcel lost from courier company.
- To understand sales order procedure, preparing parcels and delivery.
- Everyday work closely in website Lazada, Shopee, 11street, Lelong and company website.
Job Requirements :
- Minimum SPM and above
- Familiar with e-commerce platform: Lazada, Shopee, 11street & Lelong.
- At least able to communicate fairly in English & Bahasa Malaysia
- Required writing: English, Bahasa Malaysia
- Required skills: MS Office, Basic Computer knowledge
Job Descriptions :
- Salary: RM 1600 with EPF & SOCSO
- Working hour: MON - FRI 8:30am - 5:30pm , SAT 8:30am - 12:30pm. (no overtime, we closed at 5:30pm sharp)
Company Snapshot :
- Company : Cheaper Dot My (002297093-X)
- Website : www.cheaper.my
- Company Size : 1 - 10 Employees
- Dress Code : Casual (e.g. T-shirts)
- Spoken Language : English, Bahasa Malaysia, Chinese
- Telephone : 03-61480682
- Contact : 012-6768552 (Bryan) / firstname.lastname@example.org
- Address : Lot 448 & 449 Jalan Perusahaan 2, Bandar Baru Sungai Buloh, 47000 Sungai Buloh, Selangor, Malaysia.
Hurry if you are the one we are seeking for kindly send us the resume to email@example.com and you may contact 012-6768552 Mr.Bryan. Thank you.